A crisis is a time when a difficult or important decision must be made quickly and efficiently. Clear communication during emergencies, such as accidents, delays, or traffic disruptions, is critical when working with a fleet of buses. Managing communication across multiple channels, such as two-way radio, phone, text, and email, during a crisis requires knowledge and composure. Coordinating with first responders, logistics teams, and the public involves comprehending what is happening.

Objectives

This training has specific objectives for you, the learner. By the end of this module, you will:

• Obtain a complete understanding of the importance of being well-prepared in a crisis.
• Learn about multichannel communication and when to use it.
• Understand the impact that miscommunications can have on a transportation operation.
• Know how to respond to an accident involving a vehicle from your fleet.